Daily Prompt Pack: Churn Rescue – Stop Losing Customers You Already Won

Winning a customer is expensive. Losing one is worse. Here are three prompts I use to spot churn signals early and take action before the cancellation button gets clicked.

[Claude]

You are a customer success analyst. Analyze this CSV of user login dates, feature usage counts, and support ticket sentiment scores. Flag the top 10 accounts showing decline signals in the last 30 days. Output a ranked table with Account ID, Risk Score 1-10, Decline Pattern, and Recommended Action.

[ChatGPT]

Write a personalized churn-rescue email sequence (3 emails, 48 hours apart) for a SaaS user whose engagement dropped 60% this month. Use their company name [COMPANY], primary use case [USE_CASE], and last active feature [FEATURE]. Each email must include one specific value hook, one direct question, and a calendar link. Output as ready-to-send plain text.

[Cursor]

Review this JavaScript function that calculates subscription renewal probability from user event logs. Refactor it to add: (1) a 7-day rolling engagement score, (2) an early-warning threshold flag at 0.3 probability, and (3) a Slack webhook call when triggered. Output the full refactored function with inline comments.

Browse the full prompt archive at aicofounderstack.com/tag/prompt-pack.